An Act to provide for protection of the interests of consumers and for the said purpose, to establish authorities for timely and effective administration and settlement of consumers' disputes and for matters connected therewith or incidental thereto.
The Act features focuses on giving customer more power by taking transparency to another level. In September 2020 government declared a new draft known as advertising code which gives customer protection against false advertisements.[9]
Provisions
The Consumer Protection Act has made it mandatory for every e-commerce entity to display the
country of origin.[10]
Rights of consumers
The
consumer protection bill 2019 primarily defines the following consumer rights.
Be protected against marketing of goods and services which are hazardous to life and property.
Be informed of the quality, quantity, potency, purity, standard and price of goods and services.
Be assured of access to a variety of goods or services at competitive prices.
Seek redressal against unfair and restrictive trade practices.[11]
^"Consumer Protection Act, 2019"(PDF). Department of Consumer Affairs, Ministry of Consumer Affairs, Food & Public Distribution, Government of India. Retrieved 25 July 2020.
^"Consumer Protection Act, 2019"(PDF). Department of Consumer Affairs, Ministry of Consumer Affairs, Food & Public Distribution, Government of India. Retrieved 25 July 2020.